Terms and conditions | LeRockskin Custom Guitar Straps

Terms and conditions



These General Conditions of Sale regulate all sales contracts concerning the products offered on the website www.lerockskin.com (hereinafter also defined as: the Site) and concluded between the Buyer and the Seller. The General Conditions of Sale applicable to the contract are those published on the Site on the date of transmission of the purchase order, but can be modified at any time by the Seller.

Buyers are therefore invited to access the Site regularly to check for any changes and/or updates to the General Conditions of Sale. Once the online purchase procedure has been completed, these General Conditions of Sale can be memorised, retained or printed in accordance with the provisions of Legislative Decree 70/2003 in art. 12 paragraph 3.

1.1 – Parties to the contract and geographical area: with “Buyer” (hereinafter also called “Customer”) we refer to any natural person, who has reached the age of 18, or legal entity acting on the Site. With the purchase request the Buyer guarantees that he has full capacity to act. We invite anyone who does not fall into this category to refrain from concluding commercial transactions on the Site, having their parent or guardian carry out the transactions. The products offered for sale on the Site will be shipped to Buyers who will indicate a delivery address for the shipment.


2.1 – Information on the products displayed on the site: Each product is included in a detailed sheet, where you can find the description of the main features, detailed images, any customization options, price, availability and any notes. The images represent the actual product as faithfully as possible. Color shades, however, may differ from reality due to different computer or mobile device settings. Furthermore, the photos may not reflect the actual proportions and dimensions of the product, which are in any case shown in the data sheet. For the purposes of the sales contract, the description and dimensions shown in the data sheet are authentic. All product information on the Site, such as technical specifications, images, dimensions, are non-binding and are subject to change at any time, unless expressly identified as binding.

2.2 – Purchase procedure:

  • By clicking on one of the products displayed on the Site, the Customer is taken to the relevant tab where he can

view the details of the item (for example, the dimensions and any customization available). After selecting the quantity, the Customer can continue the purchase procedure by clicking on “Add to cart”. The product is then placed in the virtual cart. In the case of product customization, the customer will send an email with the desired products and the name of the requested materials. The buyer will verify the feasibility and warehouse availability of all the materials and will subsequently send the “Order Receipt” to the Customer (or in the event of temporary unavailability of one or more products, he will contact the Customer by email, to grant a alternative proposal, subject to acceptance by the Customer);

  • in order to continue with the purchase procedure, the Customer is required to click on “Proceed to purchase”; he is then directed to the checkout page and invited to enter some of his data, such as name, surname, e-mail address, address in a specific section;
  • before completing the procedure, the Customer is asked to fill in the “Shipping method” and “Payment method” sections and then a summary is provided (“Review your order”) to read before finally completing the order , paying particular attention to any discounts or commercial initiatives of the period. By clicking on “Buy now” the data entered is confirmed, the order is forwarded and, therefore, an “order with obligation to pay” is defined. For accounting – administrative needs, the Seller reserves the right to verify the personal details provided by the Customer. The purchase amount is highlighted in the “Review your order” summary with the specification of the payment system.

2.3 – As regards payment via PayPal, the amount is debited from the Customer’s account by clicking on the “Buy now” button. The Customer guarantees that he is authorized to use his credit card or PayPal account to pay for the order.

2.4 – Cancellation of the order: The Customer can cancel the order placed before the conclusion of the contract.

2.5 – Completion of the contract: Receipt of the purchase order is confirmed by the Seller by sending, via e-mail, the “Order Receipt”, which does not constitute acceptance of the Buyer’s contractual proposal. Acceptance of the Customer’s purchase proposal occurs only when the Seller sends the goods to the Customer confirming their fulfillment, always via e-mail with the “Shipping Confirmation” document. In the case of product customization, the customer will send an email with the desired products and the name of the requested materials. The buyer will verify the feasibility and warehouse availability of all the materials and will subsequently send the “Order Receipt” to the Customer (or in the event of temporary unavailability of one or more products, he will contact the Customer by email, to grant a alternative proposal, subject to acceptance by the Customer).


3.1 – The price of the products will be that indicated from time to time on the site, except where there is an obvious error.

3.2 – The Seller reserves the right to change the price of the product at any time; the price of the product that will be charged to the Customer is that displayed on the Site at the time of the order.

3.3 – Shipping costs: Shipping costs are to be paid by the Buyer, unless otherwise indicated in the product sheet and in the purchase procedure. The total amount of shipping costs, indicated in Euros, is reported separately from the amount for the products purchased and is highlighted in the “Review your order” section and in the “Order receipt”. The total amount of delivery costs may vary based on the destination location and the type of delivery chosen by the Buyer.

3.4 – Availability: the products on the Site are considered available for purchase, however, due to simultaneous purchases on the Site or product customization, it may happen that the product is temporarily unavailable and therefore it is necessary to wait for restocking. In this case the Customer will be immediately contacted by e-mail or telephone to define agreements in this regard. The expected shipping time is also specified on the order receipt. All products are made entirely by hand, therefore in the event of any unavailability of the product, we apologize in advance for any inconvenience, due to artisanal management which also characterizes the exclusive quality of each individual item.


4.1 – “lerockskin” carries out shipments throughout the Italian territory, EU and non-EU.

4.2 – Delivery is made, for the Italian territory, generally within 10 days, or if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum deadline of thirty days from the date of confirmation.

4.3 – As regards the countries of the European Union, the delivery will be made in 15 days, and in any case, within the maximum term of thirty days.

4.4 – In non-EU territories, delivery will take place roughly in 3 weeks and in any case, within the maximum term of thirty days.

4.5 – The list of countries we ship to are visible in the payment process.

4.6 – For some remote or disadvantaged locations it is possible to request a surcharge which will be highlighted during the purchase procedure.

4.7 – If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to agree on a new delivery.

4.8 – If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.

4.9 – If the delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.

4.10 – Non-delivery due to the absence of the recipient: In order to optimize the delivery of what was purchased on the site, the Seller uses various services offered by the market. In case of delivery and absence of the Customer / recipient, the courier issues a “notice” of attempted delivery; this notice also contains the instructions and indications to be followed for the delivery or recovery of the purchased items. In case of doubts, it is possible to contact the Seller at info@lerockskin.it to receive further information or directly the courier through the references indicated on the notice of attempted delivery.

4.11 – Shipping and delivery terms: The delivery times indicated are not binding, unless otherwise indicated in a separate agreement. However, the Seller does everything in its power to respect these times; delivery times start from the date of taking charge of the products by the courier; When the order is sent, if available, the Customer receives the Tracking Number which allows him to constantly check the status of the shipment.


For goods made to measure or personalized, the right of withdrawal is not provided for by law. Our priority is to guarantee the customer a high quality product made entirely by hand.

The packaged product, before being entrusted to the carrier, is carefully checked in all its parts, to ensure its high quality standard. Being handcrafted, the typicality of the product is characterized by those small sartorial inaccuracies that distinguish a handicraft garment from an industrial garment. However, if you find any discrepancies, perhaps due to transport, we are absolutely available to replace or repair the item where possible, at no additional cost.

Withdrawal are accepted within 14 days for the purchase of a non-custom product.

Buyers are responsible for return shipping costs. If the item is not withdrawal in its original condition, the buyer is responsible for any loss in value.

For any need, you can contact us by mail or WhatsApp at our. references, we will be at your complete disposal to deal with any inconvenience. 


6.1 – These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.

6.2 – Any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the buyer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.


All contents on the website www.lerockskin.com are the exclusive property of lerockskin. This website may not be reproduced in whole or in part, transferred by electronic or conventional means, modified, linked to and used for public or commercial purposes without the prior written consent of lerockskin.


The website www.lerockskin.com treats all Customers’ personal data with the utmost care and confidentiality. All terms and conditions established by the Privacy Guarantor are respected. In this regard, please refer to the Privacy Policy section of the site. Every purchase takes place in maximum security thanks to the use of the most advanced technological systems with coding systems (SSL/TLS) to protect the personal data of each Customer. Furthermore, lerockskin uses the PayPal payment system which allows secure payments to be made so that the Customer’s credit card details are not accessible either to lerockskin or to third parties. At the time of Checkout, the data entered by the Customer for payment are “encrypted” directly by the Customer’s browser using Client Side Encryption technology to be sent to PayPal to process the payment.


The applicable General Conditions of Sale are those published on the Site on the date of transmission of the purchase order. The Seller reserves the right to modify these General Terms and Conditions of Sale at any time to offer new products or to comply with Italian and/or European regulatory provisions. The amended terms and General Conditions are available on the Site. Any modification proposed by the Buyer is not capable of changing the General Conditions of Sale, unless expressly accepted in writing by the Seller. If any of these general terms and conditions prove invalid or become invalid at a later date, this will not affect the validity of the remainder of this contract. In such case, the invalid term is replaced with a term that most closely represents its economic intent and purpose or with appropriate legal provisions. Therefore the Parties agree and accept that the invalidity of a term and/or condition is not a substantial legal element for the purpose of the annulability or nullity of the agreement since they declare that it is without prejudice to good faith in the execution of the contract and the fact that the Parties could not have known this invalidity at the time of concluding the agreement.


The Seller is exempt from all liability for the total or partial failure to fulfill any obligation set out in these General Conditions of Sale if such failure is caused by unforeseeable events and/or natural events beyond the control and responsibility of the Seller including, a by way of example but not limited to, natural events (disasters), acts of terrorism, wars, popular uprisings, connectivity malfunction, lack of electricity, strike and/or restrictions on courier traffic.


11.1 – The buyer’s data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).


12.1 – In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.